For anyone who needs assistance accessing the VPN, please call the help desk at 504.865.2255. We have technicians manning the phones during normal business hours and we are checking messages even on the weekends. You can also leave an urgent message and someone will be paged. If you need to leave a message we will call you back ASAP.
Please review the following PDFs provided by our IT department to help faculty and staff troubleshoot common issues.
- Policy on Responsible Use of University Computing Resources
- Not getting Google Group’s emails because you are receiving email summaries
- View messages previously sent to a Google Group
- Windows ShoreTel Communicator: Configuring Forwarding of all calls: No answer.
- Windows ShoreTel Communicator: Configuring Call Forwarding: Transfer Calls directly to Cell.
- Windows ShoreTel Communicator website: Configuring Call Forwarding: Transfer Calls directly to Cell.
- To VPN or not VPN
- Checking your Loyola Voicemail from home or anywhere
Google Meet is also offering Premium Features available for free through July 1, 2020. Access features like hosting larger meetings (up to 250 participants), live streaming, and recording. Learn how with this tutorial.
Cybersecurity in the Wake of COVID-19
Cybercriminals are still active, and it is important for all of us to take extra steps to protect ourselves while working remotely. Here are some tips to keep your information safe.
- Be extremely cautious when checking any email, even your Loyola email. If a message contains a call to action, particularly one asking you to log in or to install some software, use another means to verify the claim—the phone or an alternate email address. You can also contact colleagues and see whether they’ve received similar emails or directly get in touch with your company’s IT department and ask if it has sent such an email.
- Start using 2-factor or multi-factor authentication (2FA/MFA). This adds another layer of security to confirm your identity when you log on. For example, when you log in to your bank, they can send a verification code to your cell phone for you to confirm you are the one logging in. It is highly recommended that you turn this on for your loyno Google account to protect your email and Drive files. We also recommend turning this on for online banking and other financial accounts, as well as the email accounts you use to log into these services.
- If you have more than one laptop or workstation, dedicate one of them to work. Don’t use your work laptop for personal communications and web browsing. If that is not possible, be very careful about the websites you visit.
- Any Loyola provided computer will already have Antivirus protection set up. Make sure any other device you are using also has an antivirus program installed and updated. A good free one is AVG.
- Phones: There are Antivirus programs for Android phones. AVG has a free one. iPhone and iPad do not need antivirus but keep IOS updated.
- Windows PCs come with a Firewall turned on already.
- On a MAC you may need to turn it on. Turn on firewall protection.
- In your Mac, choose Apple menu > System Preferences, click Security & Privacy, then click Firewall.
- Click the lock icon 🔒 to unlock it, then enter an administrator name and password.
- Click Turn On Firewall.
If you have any questions about any of these tips, please contact the Help Desk at 504.865.2255. And if you believe you may have been deceived by a phishing scam, please call us immediately.
For additional questions and issues, please contact the IT department directly:
- Help Desk: 504.865.2255
- Telecommunications: 504.865.2345
- Web Based Services