CORONAVIRUS UPDATE
Loyola University has moved most of its operations online in response to COVID-19. Learn more
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Frequently Asked Questions (FAQs) for Students

Information for students on topics such as residential life, online learning, international students/study abroad, student life and ministry, athletics, dining, accessible learning, student health, and counseling. 

For individual questions about residential life, please email reslife@loyno.edu or call 504.865.2445.

Will I receive a refund for room and board?

For those of you who have moved out of residence halls, we have made the decision to offer a prorated housing refund. The credit will appear on students’ accounts and be put toward balances owed, if any, and reduce the balances of monthly payment plans, if used. For those accounts with no balances, students can opt to receive a refund or put the credit toward their fall bill. Graduating students without account balances will automatically receive a refund. We will be designing a system to communicate with you efficiently about this.

We are also in negotiations with Sodexo, with whom we contract for food service, about meal plans and Wolf Bucks. At a minimum, there will be lower food costs we expect to pass back to you. We will get back to you as quickly as we can.

What if I left campus early and did not turn in my key or move my stuff out? 

Please notify us at reslife@loyno.edu if this is your scenario. We will mark you as “conditionally checked out” and disable your card. Once campus is clear for you to retrieve your belongings, you will be given notice to pick them up and return your keys before the end of the semester. You may also mail your keys to us if you do not want to hold them for the semester. This scenario will not exclude you from the refund process. 

Is the package room in Biever Hall open?

The Biever package room is closed until further notice. 

What if I am expecting a package to arrive after leaving campus? 

We will not turn away packages for receival; however, we are not processing packages at this time. If the item you are expecting to receive is an essential item such as medicine, please email reslife@loyno.edu.

Can you forward my package? 

Please be on the lookout in your email for more information about forwarding packages in the coming weeks.

Will the post office still be open? 

The Post Office will be open Wednesdays and Thursdays from 8:30 a.m.–4 p.m. However, the window will not be open. You must call the Post Office at 504.865.2130 or knock on the window if a package needs to be picked up. 

Students who return home for the remainder of the semester and are unable to pick up their packages do not need to worry. The post office will forward all packages to the address you have on record. For additional questions, contact the post office at 504.865.2130 or email postweb@loyno.edu

Will room selection for the summer and fall semesters be postponed?

Yes. Room selection will be postponed to a later date and will be announced in the coming weeks.

Will my campus ID work after I leave campus?

If you leave campus for the semester, we will suspend the operation of your ID. If you have questions or need to return to campus, please contact the Residential Life office at 504.865.2445.

Will student employees continue to work?

Student employment at Loyola will continue. All student workers will be paid, whether they participate in the Federal Work Study program or work directly for Loyola. They will also have work to do. That work may look different—students may be assigned new work online. We are getting creative so we can provide opportunities and fulfill our promise of employment to you. 

How will I get updates about changes now that I am off campus?

Please continue to monitor our messages about Coronavirus, the Hours of Operation page, and these FAQs. We will continue to update the community regularly to keep them informed of additional measures. Schools and professors will be in contact with their students and will communicate more specific guidance related to courses and programs directly.

Individual questions may also be sent to letters@loyno.edu.

What is the plan for commencement?

We are determined, whatever the world throws at us, to have Commencement. We also want to host as many of the activities leading up to it as possible, with added student performances if we can. Our hope is that this will happen as scheduled in May, but if events force our hand, we will delay rather than cancel. It is also our goal to include student events and performances that would have happened in the spring during the time leading up to our rescheduled commencement, whenever possible.

What if I forget my Blackboard or SSO login information?

If you encounter difficulty logging into Single Sign On you can email helpdesk@loyno.edu and Blackboard Support is available through our Online Learning Team. Visit this page which covers some of the basics of Blackboard and has the contact information of people who can help.

Can I take my online courses as Pass/Fail? 

In light of Loyola’s decision to transition temporarily to an online delivery model and in recognition of the challenges this may pose to students and the seriousness of the national situation, the University Courses and Curriculum Committee and university leadership have decided to provide students with expanded access to the Pass/Fail grading option for the Spring 2020 semester.

In early April, undergraduate students, with the exception of RN-BSN students, may elect to switch some or all of their Spring 2020 courses to P/F. This includes students in programs that were fully online before the COVID-19-related move to online instruction.

The deadline to switch to the P/F option will be April 26th. You will have ample time to think carefully about the decision. Please read the Pass/Fail FAQs for more information on this topic.

What if I am taking a course with service learning? 

Given that some students will be leaving the New Orleans area, we have decided to cancel all service learning in order to create consistency across the student experience. You should consult directly with your professor to determine the best course of action. 

What if I am completing an off-site internship for school credit? 

Depending on your individual circumstance, your professor may choose to allow your on-site internship or, more likely, to transition to a remote internship. You should work directly with your professor to determine the best course of action, and they will be flexible to accommodate your situation. It may involve completing experiential assignments or reflection exercises to help meet your required hours. 

What does “IP” mean? Will I have to come back to finish classes after the semester?

IP refers to a grade of “In Progress”—this may be an option for some special courses. If you are in such a course you will get communication from your professor and your Associate Dean.

My professor is requiring an assignment that asks me to use equipment or software I do not have access to. What do I do?

We have asked faculty to respect that not all students will have access to tools they may take for granted. It may be that the professor does not realize that all students don’t have access. A good first course of action is to be honest with your professor about what level of access you have. The professor can often work with you on a solution. If you still have concerns after talking with the faculty member, then you should speak with your Associate Dean.

My professor is holding class at the regular meeting time, but I cannot make it. What can I do?

Professors may be holding class at the regular meeting time via Zoom or Blackboard Collaborate, but professors have been asked to record those sessions and post them on Blackboard to make them available to students not able to make the synchronous sessions.

I have OAE accommodations and don’t know how they will work on Blackboard. Who can I talk to?

If you have a question about whether an accommodation is still valid, you should speak with your Accessibility Counselor. If your question is about the mechanics of how an assignment or test will function in Blackboard, you should talk to your instructor who may refer you to the Online Learning Team if your question is beyond their expertise.

Will I graduate on time?

It is our core obligation and number one priority to ensure you graduate as scheduled. We are doing everything possible to ensure that you are able to finish your previously scheduled courses successfully and without delay. We are also taking additional steps to ensure faculty training on Blackboard and other technologies and asked our faculty to get creative to ensure this is the case. We do not expect this transition to slow individual students’ paths to graduation. Should you have concerns about particular courses and plans, we ask that you work with your professors, advisors and deans, in that order, to ensure your needs are met.

What if I get sick and fall behind on my coursework?

President Tetlow has made it very clear that first and foremost, she wants students and their loved ones to remain safe, healthy, and well. In the event that you fall sick, your first priority should be to get better. In recent days, the Provost has communicated to faculty to be flexible about mandatory attendance rules and to work with students who are ill. This extends to synchronous Zoom meetings. Should you become sick, please alert your professor and work with him or her, your advisor and your dean, in that order and as needed, to be sure they are aware and can work together to best help you through this situation.

Will I have the same advisor?

Yes. Advisors are being asked to meet with students using video conferencing, phone calls, and email. If you are having difficulty getting in touch with your advisor please contact Dr. Paul Buehler in the Student Success Center at pbuehler@loyno.edu, 504.865.2139, or via pbuehler.youcanbook.me

Will I be able to get tutoring?

OWLS tutoring is online, and some of your favorite tutors are waiting for you to make an appointment with them. Just go to our scheduling site, loyno.mywconline.com, to make an appointment. If you’ve never used the center before, there’s no time like the present! You can register on the site’s sign-in page and schedule a session today.  

Reaching an online tutor is easy, just make your appointment, and on your scheduled day/time (remember that all tutoring is in Central Time), go back to the scheduling system, locate your appointment, and click the box on the scheduling grid. A screen will pop up, and you’ll be meeting with your tutor online. Further information and directions for online tutoring are HERE

OWLS offers tutoring in math, science, writing, languages, accounting, economics, and more. These resources are for you, and we hope that you’ll make use of them as you work from home.

I love my success coach. Can I keep talking to them?

Yes! They want to talk to you too. Send them an email and set up an appointment.

I love my librarian liaison. Can I keep meeting with them to work on my projects?

Yes! Contact a librarian liaison via email or chat. Find out more here: http://library.loyno.edu/services/liaisons.php

Will I get a tuition refund? 

There are no plans for any adjustments to tuition. The university has put significant time and resources into planning and preparation for this sort of scenario. It's a wonderful development in the digital age to know we can move to teaching online swiftly and continue our academics with minimal disruption to students' academic progress. Your student will have the same faculty member teaching the same course but in online format, which pedagogically has been shown to be as effective as classroom instruction for student learning. We realize that there may be a perception that there could be a loss of community feel in moving to online, but our instructional design experts are working to make sure that our students will continue to benefit from the same small class size; personal attention and community feel are the hallmarks of a Loyola education.  

How can I view my tuition billing statement?
All student tuition billing statements can be viewed in the e-Commerce system. You can access the e-Commerce system from your LORA account.

Can I speak to a Bursar’s Office representative during normal business hours?
Yes, you can speak with a Bursar’s representative by calling 504.865.2388. Calls will be answered Monday through Friday from 8:30 a.m.–4:00 p.m. (CST). You can also send an email to bursar@loyno.edu and we will respond to your email.

How can I make a tuition payment?
Tuition payments can be made online via our e-Commerce system with an electronic check (free service). All that is needed is your financial institutions routing number and your checking or savings account information. Credit card payments are only accepted online as the e-Commerce provider charges a non-refundable 2.85% fee.

Can I mail in a tuition payment?
You can mail in a non-cash tuition payment to the Bursar’s Office directly. Our mailing address is:

6363 St. Charles Avenue
Campus Box 78
New Orleans, LA 70118

Your check payment will be safely secured at the university until we return to campus to post your payment.

How can I receive a copy of my 1098-T?
Students can contact ECSI for their tax document. If you prefer, you can call them directly at 1-866-428-1098. Live CHAT is also available.

How will registration and advising work for summer and fall 2020?

Registration and advising for the Summer 2020 and Fall 2020 semesters has been moved to after Easter. Check the updated registration calendar for the latest details.

What should I do if I rented books that are due back in May, but I can't return them? 

Students who need to return their rentals can do so by printing their free UPS shipping label. You can access this label here.

You will need your order number and bookstore account email address. Every student should have received an email with their order number via email when they made the rental transaction, whether in-store or online.

One free shipping label per rental order/transaction will be provided. So, if you rented three books on one order/transaction, for example, you need to send all three books back at the same time to take advantage of the free UPS shipping.

The due date for rental books is May 7 and students have until this date to access the free shipping label. The Barnes and Noble corporate office is working on possibly getting the free shipping label date cutoff extended a few more days and will update us if that happens.

Unfortunately, there is no international free shipping, only domestic.

As always, if students need additional assistance, they can email the Loyola Barnes and Noble bookstore at sm8275@bncollege.com.

Answers for international students

Do I need a travel endorsement signature from the Center for International Education (CIE)?

If you decide to leave New Orleans, please, check the Travel Endorsement signature from CIE on page 2 of your form I-20. It needs to be less than 12 months old by the time you will re-enter the U.S. If you need a new signature, please, make an appointment (see below) to receive a new signature at the CIE Office (mercy Hall 301).

  • J-1 students will not require a new Travel Validation signature on their form DS-2019.
  • J-1 Scholars/Professors should check their form DS-2019 to see if they need a new travel validation signature. It needs to be less than 12 months old by the time you will re-enter the U.S.

Do I need to report my new address?

 In case you move to a different address in the U.S., please, update your U.S. address in your LORA account. (Go to "Personal Info -> Addresses".)

Am I allowed to only take online courses until the end of this semester?

Regarding your full-time course load requirement: Given the exceptional circumstances of the coronavirus health crisis, international students at Loyola University are permitted to take all of the courses of their current full-time course load through online education until the end of the spring semester. If you complete all of your current courses online, you will maintain your F-1 or J-1 student status.

Where can I find information about res life and dining services? 

Please review the sections above in this Student FAQ. 

Does my LewerMark Health Plan cover COVID-19 related cases?

If you are enrolled in the Loyola health insurance plan provided by the LewerMark Health Insurance, you can find essential information on the coverage for COVID-19 related cases on our CIE website here: http://www.loyno.edu/cie/healthcare-medical-insurance

How can I reach CIE?

CIE will remain open and you will primarily be able to communicate with us by email. You can reach Dittmar Dittrich, the Assistant Director for International Student & Scholar Services, by:

If you are in New Orleans and absolutely need to meet, you will be able to make an appointment with Dittmar Dittrich on our CIE website. Primary reasons for requesting an appointment in person would be:

  • To receive a new travel signature on your form I-20 or DS-2019
  • To receive a new form I-20 or DS-2019
  • To submit documents for an OPT application

Answers about Study Abroad Advising

I want to make an appointment to talk with an advisor about Study Abroad. How does that work now?

We will continue to accept appointment requests via our Study Abroad portal. Whether with Peer Advisors or CIE staff, all appointments will be conducted remotely via phone or other videoconference systems. If you request an appointment, please be sure to include 1) your preferred method of connecting and 2) your corresponding contact info.

Answers for Students Who Are Currently Abroad

How do I find the most up-to-date information regarding my program’s status?

Check your Loyola email regularly for communications from CIE. You are also more than welcome to reach out to Debbie or Wyatt via email or phone with questions or concerns.

How do I find the most up-to-date information regarding my host country’s travel advisory status?

Please pay close attention to your host country’s travel advisory status through the WHO, the CDC, and the U.S. Department of State.

What does my Study Abroad insurance cover?

If you receive insurance coverage through Loyola (LewerMark), you can get policy details and directions on how to access your benefits here. If you receive insurance coverage through ISEP, you can get policy details here. If you receive insurance coverage through your host country or host program, you must check with your policy provider.

My program has been canceled and I have to return home. What happens now?

Please inform Debbie Danna and make arrangements to return home as soon as possible. Depending on where you’re coming from and why your program was canceled, you may need to self-isolate. 

If my program is canceled, what will happen to my scholarships, financial aid, or credit transfers?

Because we have students in a variety of program types, we evaluate this on a case-by-case basis. For more info, contact Debbie Danna.

Answers for Summer 2020 Study Abroad Program Applicants

What is the status of my Summer Loyola Faculty-led program?

CIE is currently trying to determine whether Faculty-led programs will run. We hope to be able to make a final decision by 1 April 2020.

What is the status of my Summer Loyola Partner program?

If you have not already heard that your program is canceled, then it is still scheduled to run. CIE strongly urges you to make a backup plan, if necessary.

What is the status of my Summer non-Loyola program?

If you have not already heard that your program is canceled, then it is still scheduled to run. CIE strongly urges you to make a backup plan, if necessary.

If my program is canceled due to COVID-19, will I get a refund for any deposits or payments I’ve made?

This depends entirely on the program provider. We strongly urge students to clarify the refund policy as soon as possible. 

Answers for Fall 2020 Study Abroad Program Applicants

What is the status of my Fall program?

Currently, all Loyola and non-Loyola programs are still scheduled to run as planned. However, we strongly urge you to register for Fall 2020 classes here at Loyola when the registration window opens on 15 April. In the event that your programs are canceled before the Fall, you will have a backup plan in place. Furthermore, if you are planning to participate in a non-Loyola program, CIE strongly urges you to clarify the terms of refund as soon as possible.

I am still working on my Fall 2020 Study Abroad application. How has this process changed now that the office is remote?

CIE will continue to conduct the application procedures as normal, with the following exceptions:

  • Course Approval Forms can now be accepted via email. We will now accept approval emails in place of signatures. These approval emails should be addressed to Wyatt and must come directly from the person granting approval.
  • Study Abroad interviews will be conducted via videoconference. 

I have completed my Study Abroad interview. Has anything changed with the nomination / application process to my host university?

We will continue to nominate you to your programs as normal, and it is still your responsibility to complete any application requirements outlined by your host programs by their respective deadlines.

Will I still have to attend the required Pre-Departure Orientation?

The Pre-Departure Orientation is still a requirement, but CIE is working to transition it to an online format. More details will be announced at a later date.

I have a question that is not answered here. Who do I contact?

Please reach out to Wyatt Boykin (Study Abroad Advisor) or Debbie Danna (CIE Director) with any questions that are not explicitly addressed here.

How can I access ebooks from the bookstore? NEW

Loyola’s bookstore is offering free ebook access. For more information, please visit https://loyno.bncollege.com/shop/loyno/home.

What should I do if I rented books that are due back in May, but I can't return them?

Students who need to return their rentals can do so by printing their free UPS shipping label. You can access this label here.

You will need your order number and bookstore account email address. Every student should have received an email with their order number via email when they made the rental transaction, whether in-store or online.

One free shipping label per rental order/transaction will be provided. So, if you rented three books on one order/transaction, for example, you need to send all three books back at the same time to take advantage of the free UPS shipping.

The due date for rental books is May 7 and students have until this date to access the free shipping label. The Barnes and Noble corporate office is working on possibly getting the free shipping label date cutoff extended a few more days and will update us if that happens.

Unfortunately, there is no international free shipping, only domestic.

As always, if students need additional assistance, they can email the Loyola Barnes and Noble bookstore at sm8275@bncollege.com.

Are there any virtual engagement offerings? NEW

Yes, check out HowlConnect or your Corq app to see current virtual events.  Also, check out the Student Life and Ministry (@loyno_slm) and SGA (loyno_sga) instagram pages to stay up to date with engagement opportunities.

During this shelter in place ordinance, are there any available spiritual opportunities? NEW

Download the Zoom app to join in the following interactive weekly spiritual offerings from Student Life and Ministry (for added convenience, also download the Universalis app from your app store):

Mondays: Rosary, 7 p.m.
Join Zoom Meeting
Meeting ID: 336 265 414

Tuesdays: Ignatian Bible Study, 7 p.m.
Join Zoom Meeting
Meeting ID: 942 568 775

Wednesdays: Evening Prayer, 7 p.m.
Join Zoom Meeting
Meeting ID: 749 949 652

Thursdays: Shared Ignatian Examen, 7 p.m.
Join Zoom Meeting
Meeting ID: 574 740 53

Sundays: Mass from Ignatius Chapel, 10:30 a.m.
Click here to watch.

Are there any spiritual-based counseling services available? NEW

Yes. Please reach out University Minister Fr. Gregg Grovenburg, S.J. at ghgroven@loyno.edu to schedule a pastoral counseling appointment. The Office of Student Affairs is also offering spiritual companioning services. Reach out to any of the following to make an appointment:

Will the Danna Student Center be open?

The Danna Student Center (DSC) will remain open, but with new hours. The DSC will be open Monday–Friday from 7:00 a.m. to 8:00 p.m. and Saturday–Sunday from 11:30 a.m. to 8:00 p.m. All students, faculty, and staff should follow citywide restrictions to stay home except for essential needs.

Will Iggy’s Cupboard remain open?

Iggy’s Cupboard is now closed in response to the mandatory stay home notice issued by the City of New Orleans. Please visit ready.nola.gov or dial 211 for food assistance information (including available local food pantries). Students can also find access to free or reduced resources at https://www.auntbertha.com/.

Will Intramural and Club Sports programs continue?

All intramurals are canceled for the spring semester. All in-person meetings, practices, and travel for club sports are canceled for the semester.

I am a member of Fraternity and Sorority Life. How will this affect me?

All in-person organization events and meetings are canceled. Per our student organization policy, registered student organizations are prohibited from hosting any in-person events during university online operations. Student Life and Ministry will work closely with national organizations and chapter advisors to assist in providing support to members during this time. For specific questions, please contact Dale O’Neill, PhD, Director of Student Life and Ministry via email at dmoneill@loyno.edu or by phone at 504.865.3622.

Will I still be able to apply for SGA allocations?

As student organization events are canceled, allocations for student organization events will not be processed. In addition, because all university related travel is canceled, allocations for travel will not be processed. Graduate school test reimbursements will be reviewed on a case-by-case basis.

What about Immersion Programs and Summer Programs?

Currently, all university-related international travel is prohibited. Student Life and Ministry will notify students when this restriction is lifted and Immersion programs continue.

Will Mass still be celebrated on campus?

Following the latest mandate from the Archbishop that all Masses in the archdiocese of New Orleans be canceled until further notice, Loyola will offer only a live streamed “private” Mass from Ignatius Chapel on Sundays at 10:30am. You can find the link to watch the Mass here.

I am an outside party that has rented space in the Danna Student Center and/or a Loyola classroom(s). Will my rental agreement be canceled?

All third party rentals occurring prior to April 13 within the Danna Student Center or classroom space with over 100 participants or with participants traveling internationally to attend will be canceled. The university will uphold its refund policy as stated in the rental agreement, and the client deposit and paid fees will be refunded 100%.

Can international student athletes stay for the summer?

Yes. Please check with your coach and financial aid to learn more about how this might impact your scholarship.

Am I required to stay if my sport is in season (track, golf, tennis and baseball)?

No. The NAIA cancelled all sport seasons. We are encouraging all student athletes to return home. Coaches will be in touch with all student athletes to monitor academics and conduct wellness checks.

Will my athletic scholarship be maintained?

Yes. We are committed to honoring your athletic scholarship.

Can students return for a fifth season since the NAIA canceled spring sports?
Yes. Student-athletes competing in spring sports have been granted a fifth season of competition by the NAIA.

Is the University Sports Complex open?

In keeping with guidance from the city of New Orleans, the University Sports Complex has been closed indefinitely. 

Will community members receive refunds?

We will freeze all community memberships until we reopen. For personal training clients, unused personal training sessions will remain on your respective accounts until we restart training sessions.  Members with locker rentals, please contact Assistant Athletic Director, Jordan Gabriel (jngabrie@loyno.edu) or Facility Coordinator, Tim Kettenring (toketten@loyno.edu) to set up appointments to retrieve the contents of your lockers.

Will I get refunded for meal plan and wolf bucks?

Loyola campus housing and food service remain open, and thus we will not be offering a refund. We want to ensure that anyone who does not have affordable or safe options to go home or live elsewhere can remain on our campus. We are maintaining all of the staffing necessary to make that possible. 

We are also in negotiations with Sodexo, with whom we contract for food service, about meal plans and Wolf Bucks. At a minimum, there will be lower food costs we expect to pass back to you. We will get back to you as quickly as we can.

What are dining options and hours?

The Orleans Room is offering boxed meal pick up ONLY for the remainder of the semester. Boxed meal pick up in the Orleans Room will be available during our normal business hours:

  • Monday–Friday: Breakfast pick up 8 a.m.–10 a.m., lunch pick up 11:30 a.m.–2:30 p.m., dinner pick up 5 p.m.–7 p.m.
  • Saturday–Sunday: Lunch pick up 11:30 a.m.–2:30 p.m., dinner pick up 5 p.m.–7 p.m.

Is dining open to the general public?

All retail at the Danna Center and the BAC is closed. The Orleans Room will operate as noted above for boxed meal pick up ONLY during the listed hours of operation. Due to the nature of the situation, the Orleans Room boxed meal pick up will only be available for students, faculty, and staff.

Will cross campus dining be suspended?

Cross campus spending with Tulane is suspended for the remainder of the semester or until further notice.

Is the food safe to eat?

Yes. Sodexo will reinforce and maintain our existing rules for food safety and sanitation, to be rigorously followed, to ensure the health and safety of our teams and consumers. Additionally, Sodexo has established regional response teams with subject matter experts from health care, human resources, supply management, health and food safety, culinary and facilities operations to proactively monitor the response to COVID-19.

All onsite operations have been instructed to regularly clean and disinfect frequently touched surfaces with a suitable chemical disinfectant, and Sodexo has confirmed availability of personal protective equipment (PPE) such as gloves, as well as hand soap and sanitizers, disinfectants, and other medical supplies. 

Will food allergy accommodations be met?

Yes. Sodexo will have boxed meals available for pick up ONLY during normal hours of operation noted above to address most of the food-allergy reactions: milk, eggs, wheat, soy, shellfish, peanuts, and tree nuts. 

Will catering events be canceled?

All on campus catering events are canceled for the remainder of the semester or until further notice.

How will I receive accommodations for online classes?

All courses have moved to Blackboard.

Refer to Blackboard instructional videos: http://library.loyno.edu/services/online/student.php

Make sure you can access your Loyola email account, Single Sign On, and Blackboard.

Your faculty members will have access to ClockWork and will set up accommodations for testing and modified deadlines online.

What if my professor does not answer my email?

Contact the Office of Accessible Education (OAE) at oae@loyno.edu.

What if I don’t see my course in Blackboard?

All faculty have been instructed to communicate with students via email Informing them of how the course will continue in a virtual setting. Some faculty may choose to email videos of their lecture materials and ask you to submit assignments via email. Contact OAE at oae@loyno.edu if you have any questions. Contact IT at 504.865.2255 for assistance with log-in information.

How do I contact my Accessibility Counselor?

Continue to make appointments through the OAE webpage. Your counselor can visit with you via phone, Google Meet ,or Zoom. The method for your meeting will be emailed to you via YouCanBookMe.

What if I don’t have internet access?

Please see our resources for Accessing Wifi Hotspots. Contact the Office of Accessibility at 504.865.2990 to discuss other options. 

What services are available if I am off-campus?

Student Health Services is available for phone consultation by calling 504.865.3326. Office hours are Monday–Friday from 8:30 a.m.–4:45 p.m. For virtual healthcare, please use the Ochsner Anywhere app. Virtual visits cost $10 using the Ochsner Anywhere Care App and the Loyola coupon code LUSTUDENT. Ochsner On Call nurse consultation line is also available 24/7 at 1.800.231.5257. 

What services are available if I am on campus?

In compliance with recommendations from our partners at Ochsner Healthcare system, Loyola Student Health Services (SHS) is moving to an appointment-only system. Students seeking treatment should call SHS at 504.865.3326 between the hours of 8:30 a.m. and 4:45 p.m., Monday through Friday to schedule an appointment. No walk-ins will be accepted. 

Our virtual clinic has been relocated to Buddig Hall and is accessible 24/7. If you reside in Buddig, you can simply swipe into the clinic. For Loyola faculty, staff and students who don’t live in Buddig, but wish to access the clinic, call LUPD at 504.865.3434 to get access.

Student Health and COVID - 19

Loyola University partners with Ochsner Health System for our Student Health Services. Our student health team currently follows protocols established by Ochsner. You can also call the Ochsner COVID-19 Patient Hotline at 1.844.888.2772 with any COVID-19 questions.

Symptoms of COVID-19 include dry cough, shortness of breath and fever. You also need to have been exposed to the virus to become infected.

If you are concerned that you may have COVID-19, you can seek assistance by calling Student Health Services at 504.865.3326. You will be screened for COVID-19 symptoms, and a determination for follow-up care, including testing, will be made.

What if I am diagnosed with COVID-19?

If you have a confirmed case of COVID 19, please e-mail studenthealth@loyno.edu for follow-up.

Follow @loynohealthadvocates on Instagram for self-care and mental health tips and support!

How will I meet with my counselor?

University Counseling Center at Loyola remains available to our students for remote/ phone consults. 

How do I make an appointment?

Appointments can be scheduled by calling 504.865.3835, Monday–Friday from 8:30 a.m.–4:45 p.m.

What if I am experiencing a mental health crisis?

Students can call our counselor on-call 24/7 at 504.865.3835. If you are on-campus and require immediate assistance, please call LUPD at 504.865.3434.

What other resources is the UCC providing?

Anxiety Management Workshops are being live-streamed at 12:30 p.m., CST on Tuesdays. The schedule is here.

If you need help filing for unemployment, SNAP benefits, or health insurance, our case managers can assist you. Call 504.865.3835 to schedule an appointment.

Questions? Visit our FAQ page, or our Community and Social Services Resource page.

Are there any spiritual-based counseling services available? 

Yes. Please reach out University Minister Fr. Gregg Grovenburg, S.J. at ghgroven@loyno.edu to schedule a pastoral counseling appointment. The Office of Student Affairs is also offering spiritual companioning services. Reach out to any of the following to make an appointment: