Accessing wifi hotspots
AT&T, CenturyLink, Sprint, T-Mobile, and many other carriers have publicly committed to the "Keep Americans Connected Pledge" to ensure customers aren't cut off from communications services during the coronavirus pandemic. This includes no shutoffs, no late fees, and making wifi hotspots available to anyone who needs them.
Read the press release from the Federal Communications Commission for the full list of carriers and details.
View the Wifi Access Map for Louisiana
The Louisiana Library Network, or LOUIS, worked with data from the Institute of Museum and Library Services, the state library, and public libraries across the state to build a master list of public library locations and details about their wifi access. Clicking on a pin will provide additional access details for each site. They are continuing to update the map as new information comes in.
Learn about specific details from carriers
AT&T will offer open hot-spots, unlimited data to existing customers, and $10/month plans to low income families. Read the full AT&T update.
Altice USA (Optimum/Suddenlink)
Altice USA is offering free broadband internet for 60 days to households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access. Read the full Altice USA update.
Eligible households interested in this solution can call:
- 866.200.9522 to enroll in Optimum region
- 888.633.0030 to enroll in Suddenlink region
Charter Spectrum Broadband
Charter will offer free broadband and wifi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription. To enroll call 844.488.8395. Installation fees will be waived for new student households. Read the full Charter update.
Comcast will offer free Xfinity wifi hotspots, unlimited data for all customers at no extra charge, no late fees or disconnects, and free Internet Essentials to new low-income customers for 60 days. Read the full Comcast update.
Cox will not terminate service to residences or small businesses that are unable to pay their bills due to disruptions caused by the coronavirus. For those affected, Cox will waive late fees as well. Read the full Cox update.
Sprint will provide unlimited data to existing customers, and will allow all handsets to enable hot spots for 60 days at no extra charge. Read the full Sprint update.
T-Mobile will follow all stipulations in the FCC agreement above, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot spots for 60 days at no extra charge. Read the full T-Mobile update.
Verizon will waive late fees for residential or small businesses that have been impacted by the coronavirus. In addition, the company will not terminate service to any resident or small business because of their inability to pay their bills due to disruptions caused by the coronavirus. Read the full Verizon update.
For the most up-to-date information pertaining to New Orleans residents, go to ready.nola.gov. Scroll down the page to the section on Internet & Cellular Service.