- Board of Trustees
Cassandra “Cassi” Chandler has led an extraordinary career as an innovator, strategist, attorney and servant leader within U.S. government services and the financial services industry. She is an Adjunct Professor at PACE University in New York, a member of the faculty at Pacific Coast Banking School, a member of the Board of Trustees at LOYOLA University New Orleans, and CEO of the Leadership Development and Leadership Risk assessment firm, Vigeo Alliance.
Cassi currently serves on the Federal Monitor’s team for the New York Police Department and is also CEO of the Chandler Consulting Group, LLC. Prior to her retirement as a Senior Vice President for Business Operations at Bank of America (BofA), Cassi was responsible for building an integrated framework for assessing risks and operational effectiveness of enterprise coverage areas at the bank. Previously, she built and directed an enterprise team to collect and analyze internal and external intelligence to predict regulatory, reputational and financial risks, while also enhancing the customer experience. She also served as the bank’s Senior Global Investigative Services Executive, developing a prevention-focused global fraud program that investigated fraudulent activities and utilized intelligence to identify emerging fraud trends and potential risks.
In addition to her roles as a risk executive, Cassi was the compliance and enterprise engagement executive with the Consumer Financial Protection Bureau (CFPB). In that role, she was responsible for building relations and supporting the needs of the Consumer regulator and managing and influencing CFPB interactions across the enterprise. She also served on the U.S. Marine Corp Red Team that monitored the Corp’s assessment of expanding infantry roles to women.
Cassi joined Bank of America in January 2008, following her retirement from the Federal Bureau of Investigation (FBI) where she spent nearly 24 years managing, directing and leading criminal, terrorism and foreign intelligence activities in the FBI. She was a member of the U.S. Senior Executive Service (SES), the Assistant Director of the FBI Academy at the Marine Corps Base in Quantico, Virginia, and Section Chief of Criminal and Domestic Terrorism Intelligence. She served as an attorney in the Office of Legal Counsel, was Special Agent in Charge of the Norfolk Field Office and the FBI’s first female national spokesperson and Assistant Director of Public Affairs. Before joining the FBI, Cassi was an attorney with the U.S. Army Corp of Engineers and a reporter and anchorwoman for an NBC affiliate.