Loyola University - New Orleans - Office of Information Technology

2004 Office of Information Technology - Annual Student User Satisfaction Survey

Dear student user,

Your response and input is very valuable to us! We ask that you take a few minutes to respond to our annual User Satisfaction Survey to let us know how we are doing. Please answer each question, and if you would like, provide us with your comments at the end of the survey. When you are finished, please click on the "SUBMIT" button at the bottom of the survey. This will send your response to us. Thanks for participating!

1. What college are you currently enrolled?
College of Arts and Sciences
College of Business Administration
College of Music
City College
Law School

2. Please indicate your current classification at the University.
Freshman
Sophomore
Junior
Senior
Graduate Student

3. Are you a full-time student or a part-time student?
Full-time Student
Part-time Student

4. Do you live in a residence hall or do you live off-campus?
I live in a residence hall
I live off-campus

5. Do you currently have your own personal computer?
I have a desktop computer
I have a laptop computer
I do not have a computer

6. How would you rate the quality of on-campus network connections?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

7. How would you rate the quality of dial-up connections from off-campus via modem?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

8. How would you rate the quality of the computer equipment hardware available for general use in the IT computer labs?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

9. How would you rate the quality of the computer equipment software available for general use in the IT computer labs?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

10. How would you rate the quality of printers available for general use in the IT computer labs?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

11. How would you rate the availability and hours of operation in the IT computer labs?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

12. How would you rate the quality of Loyola's classrooms?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

13. How would you rate the quality of Loyola's multimedia/instructional classrooms (instructor-only equipped workstations) ?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

14. How would you rate the quality of Loyola's electronic classrooms (both instructor and student-equipped workstations) ?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

15. How would you rate the quality of instructional materials for establishing network connections?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

16. How would you rate the quality of instructional materials for using on-campus resources (email, network connetions, etc.?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

17. Do you read campus-wide e-mail mesages?
Yes, I do
No, I do not

18. Would you prefer to read campus-wide messages via a bulletin board?
Yes, I would
No, I would not.

19. How would you rate the response time to problems and requests for assistance logged through the IT Help Desk?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

20. How would you rate the effectiveness of IT technicians in resolving network related technical difficulties?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

21. How would you rate the response time of IT technicians in resolving network related technical difficulties?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

22. How would you rate the overall quality of telephone service provided to the University?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

23. How would you rate the overall quality of telephone service provided for residence hall students?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

24. How would you rate the response time of telephone repair technicians in resolving telephone service repair requests for residence hall students?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

25. How would you rate the effectivness of telephone repair technicians in resolving telephone service repair requests for residence hall students?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

26. How would you rate the quality of voice mail/voice messaging service provided to residence hall students?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Does not apply

27. Do you think the University should require every student to have a:
PC desktop computer
PC laptop computer
MAC desktop computer
MAC laptop computer
I don't think a computer should be required by the University.

28. Do you think the University should provide every student with a fee or tuition supported computer?
Yes, I do
No, I do not

29. As always, we welcome your comments below: