Loyola University New Orleans - Office of Information Technology

2004 Information Technology Annual Faculty/Staff User Satisfaction Survey

Dear IT User,

Your response and input is very valuable to us! We ask that you take a few minutes to respond to our annual User Satisfaction Survey to let us know how we are doing. Please answer each question, and if you would like, provide us with your comments at the end of the survey. When you are finished, please click on the "SUBMIT" button at the bottom of the survey. This will send your response to us. Thanks for participating!

1. Please identify yourself as one of the following:
Administrator
Faculty
Staff
Faculty/Administrator

2. Please identify your college or administrative division as one of the following:
College of Arts and Sciences
College of Business Administration
College of Music
City College
Law School
President's Office
Business and Finance
Student Affairs
Institutional Advancement
Academic Affairs
Thomas Hall

3. What type of computer do you use?
Desktop
Laptop
None

4. Do you have private access to a University provided personal computer?
Yes
No

Equipment and Resources:

5. How would you rate the quality of personal computer hardware for individual/department use?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

6. How would you rate the quality of personal computer software for individual/department use?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

7. How would you rate the quality of printers for individual/department use?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

8. How would you rate the quality of on-campus network connections?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

9. How would you rate the quality of connections from off-campus via modem?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

10. How would you rate the quality of the University Mainframe/Server?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

11. How would you rate the quality of the computer equipment available for general use in the IT computer labs?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

12. How would you rate the quality of the computer software available for general use in the IT computer labs?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

13. How would you rate the availability and hours of operation of the IT computer labs?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

14. How would you rate the quality of mainframe based application software (Student Records/Financial Records, etc)?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

15. How would you rate the hours of availability/access to the mainframe computer system?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

16. How would you rate the quality of Loyola's classrooms?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

17. How would you rate the quality of Loyola's electronic classrooms (both instructor and student equipped workstations)?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

18. How would you rate the quality of Loyola's multimedia/instructional classrooms (instructor-only equipped workstations)?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

Documentation and Training:

19. How would you rate the quality of documentation for establishing network connections?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

20. How would you rate the quality of documentation for using on-campus resources (e-mail, mainframe, etc)?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

Technical Assistance and Services:

21. How would you rate the response time to problems and requests for assistance logged through the IT Help Desk?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

22. How would you rate the effectiveness of IT technicians in resolving technical difficulties?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

23. How would you rate the response time of service and repair technicians in fixing or replacing broken computer equipment?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

24. How would you rate the effectiveness of service and repair technicians in fixing or replacing broken computer equipment?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

Telecommunications Services:

25. How would you rate the quality of telephone service provided for individual/department use?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

26. How would you rate the quality of long distance service provided for faculty and staff use?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

27. How would you rate the quality of voice mail/voice messaging service provided for faculty and staff use?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

28. How would you rate the quality of documentation for voice mail/voice messaging services?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

29. How would you rate the quality of training on the voice mail/voice messaging system?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

30. How would you rate the response time of service and repair technicians in fixing or replacing broken telephone equipment?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

31. How would you rate the effectiveness of service and repair technicians in fixing or replacing broken telephone equipment?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

32. How would you rate the quality of service or assistance provided by the Telecommunications Department staff for departmental or individual moves, adds and/or changes to telephone service?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Does Not Apply

When you are finished, please click on the "SUBMIT" button below to send us your response. Thanks for participating!
33. We welcome your comments below: