Student Finance - Frequently Asked Questions
The following questions are frequently asked of the friendly staff of Student Finance.
If you have additional questions, please feel free to contact us directly. Our contact information is at the bottom of this page.
Q. What if I don't receive a bill?
A. The original billing statements for each semester are mailed July 15th for fall, December 15th for spring and May 15th for summer. If you do not receive a bill, you can check the Student Services section of LORA to view your account summary. Even if you do not receive a bill in the mail, you are expected to meet our payment deadlines. Click here for more information on our payment deadlines .
Q. Where can I obtain a copy of my bill?
A. Your account summary can be viewed in the Student Services section of LORA or you may request an official printed statement from the Office of Student Finance.
Q. How can I get my bills sent to my parents?
A. You may request that we set up a "billing" address on your account. By utilizing this service, all bills will be sent to your "billing" address. Your other listed addresses will not be affected and will still be used by the university community for other materials. Only billing information will be sent to the "billing" address.
Q. When is the last day to pay without a penalty?
A. You are always given a 30 day grace period from the start of classes before a late fee is assessed.
Q. What are my payment options?
A. Payments are expected by the due date of each semester. Payments can be made by cash or check, VISA or MasterCard , or through one of the approved monthly payment plans.
Q. Can I send monthly payments to Loyola?
A. Monthly payment plans are accepted only through enrollment with one of our approved partners, Academic Managements Services or Tuition Management Systems. For a low enrollment fee, all or part of tuition, fees, room and board may be budgeted throughout the academic year. These plans provide free life insurance and charge no interest. More information can be found at our web page, Monthly Budget Plans.
Q Can I keep my work-study paychecks?
A. If you do not have an outstanding tuition balance, you may keep your paychecks. If you have a balance due and you cannot pay your entire bill, you may deduct an amount equal to the dollar value of the work study award you plan to earn. But in return, all hours must be submitted in a timely fashion and paychecks must be deposited directly into your tuition account each pay period. As a convenience, you may authorize the Human Resources office to directly credit your earnings to your student tuition bill.
Q. Where can I make a payment?
A. Payments can be made with the Bursar's Office . VISA or MasterCard charges can be made online through BillPay .
Q. What happens if I can't pay on time?
A. A late payment fee of $100 will be assessed.
Q. Where can I apply for a loan?
A. Our Office of Scholarships and Financial Aid can assist you in determining which financing option is right for you. Federal assistance and private lending may be available depending on your situation. Please visit our Office of Scholarships and Financial Aid for more information.
Q. Why hasn't my loan come in yet?
A. There can be a number of reasons why your loan has not yet arrived. First, be sure you have accepted your award; this can be done online through LORA . Also, you must choose a lender and if you are a new borrower, you must complete a Master Promissory Note as well as an Entrance Interview. Finally, some lenders take longer to disburse funds than others. Check with your counselor in the Office of Scholarships and Financial Aid.
Q. If I have excess money on my account, what are my options?
A. After all tuition, fees and other charges are paid and you still have excess funds in your student account, you may request a refund check. A refund can be requested by using our online refund request form or by contacting the Office of Student Finance directly. Refunds usually require about a week processing time and will be released only when all funds are received.
Q. Where can I get my refund check?
A. You may request to have your refund check mailed to you. Or, you may prefer that we hold it for pick up. Either way, please be sure to tell us your preference when requesting your refund and remember that refunds usually require about a week processing time. Checks held for pick up can be claimed in the Office of Student Finance.
Location: Marquette Hall, Room 112
(Campus Map)
Hours: 8:30 am. - 4:45 pm, Monday - Friday
Mailing Address:
Loyola University New Orleans
Office of Student Finance
6363 St. Charles Avenue
Campus Box 216
New Orleans, LA 70118-6143
Office Phone: 504-865-3337
FAX: 504-865-2929
E-mail Address: stufinan@loyno.edu
