Student Finance - Frequently Asked Questions
The following questions are frequently asked of the friendly staff of Student Finance.
If you have additional questions, please feel free to contact us directly. Our contact information is at the bottom of this page.
Q. What if I don't receive a bill?
A. The original billing statements for each semester are mailed July 15th for fall, December 15th for spring and May 15th for summer. Around the same time we mail the bills, we also send an email reminder that your account summary has been updated and is available for viewing. If you do not receive a bill, you can view your Account Summary in LORA under Tuition & Billing. Even if you do not receive a bill in the mail, you are expected to meet our payment deadlines. Click here for more information on our payment deadlines .
Q. Where can I obtain a copy of my bill?
A. Your Account Summary can be viewed in LORA under Tuition & Billing or you may request an official printed statement from the Office of Student Finance.
Q. How can I get my bills sent to my parents?
A. You may request that we set up a "billing" address on your account. By utilizing this service, all bills will be sent to your "billing" address. Your other listed addresses will not be affected and will still be used by the university community for other materials. Only billing information will be sent to the "billing" address. To add a "billing" address, sign on to LORA, click on "Personal Info", then "Addresses". Then click on "Add New Address" and select "Billing". You can now add a billing address to your record.
Q. When is the last day to pay without a penalty?
A. You are always given a 30 day grace period from the start of classes before a late fee is assessed.
Q. What are my payment options?
A. Payments are expected by the due date of each semester. Payments can be made by cash, check, electronic check, VISA or MasterCard , or through one of the approved monthly payment plans.
Q. Can I send monthly payments to Loyola?
A. Monthly payment plans are accepted only through enrollment with one of our approved partners, TuitionPay by Sallie Mae or Tuition Management Systems. For a low enrollment fee, all or part of tuition, fees, room and board may be budgeted throughout the academic year. These plans charge no interest. More information can be found at our web page, Monthly Budget Plans.
Q Can I keep my work-study paychecks?
A. If you do not have an outstanding tuition balance, you may keep your paychecks. If you have a balance due and you cannot pay your entire bill, you may deduct an amount equal to the dollar value of the work study award you plan to earn. But in return, all hours must be submitted in a timely fashion and paychecks must be deposited directly into your tuition account each pay period. As a convenience, you may authorize the Human Resources office to directly credit your earnings to your student tuition bill.
Q. Where can I make a payment?
A. Payments can be made with the Bursar's Office. Payments by electronic checks, VISA or MasterCard charge can be made online through BillPay.
Q. What happens if I can't pay on time?
A. A late payment fee of $250 will be assessed.
Q. Where can I apply for a loan?
A. Our Office of Scholarships and Financial Aid can assist you in determining which financing option is right for you. Federal assistance and private lending may be available depending on your situation. Please visit our Office of Scholarships and Financial Aid for more information.
Q. Why hasn't my loan come in yet?
A. There can be a number of reasons why your loan has not yet arrived. First, be sure you have accepted your award; this can be done online through LORA under "Financial Aid". Also, you may be required to complete a Master Promissory Note as well as an Entrance Interview. Check with your counselor in the Office of Scholarships and Financial Aid.
Q. If I have excess money on my account, what are my options?
A. After all tuition, fees and other charges are paid and you still have excess funds in your student account, you may request a refund check. A refund can be requested by using our online refund request form or from the Account Summary page in LORA. Refunds usually require about a week processing time and will be released only when all funds are received.
Q. Where can I get my refund check?
A. All refunds checks are mailed, and please be sure to tell us your mailing address preference when requesting your refund. And remember, refunds usually require about a week processing time.
Location: Marquette Hall, Room 112
(Campus Map)
Hours: 8:30 am. - 4:45 pm, Monday - Friday
Mailing Address:
Loyola University New Orleans
Office of Student Finance
6363 St. Charles Avenue
Campus Box 216
New Orleans, LA 70118-6143
Office Phone: 504-865-3337
FAX: 504-865-2929
E-mail Address: stufinan@loyno.edu
