Student Services
Policies and Guidelines - Client Services main charge to students is to assure a working connection to the Internet. Here is a list of some specific user needs or questions and some guidelines we use when providing support to our students.
| User request or question: |
What we can
do for you: |
What we cannot do: |
Can you answer a question about the operation of
my computer? |
We can attempt
to answer a specific question pertaining to the operation of your
computer or a program. |
We cannot give one on one training or provide instructional classes on the operation of your computer or program. |
| Can you provide an antivirus program? | Computer Associates offers a free download of its EZ Antivirus program. Click here. | We cannot install virus protection for you or support the product you currently have. If you have EZ Antivirus, please seek support from Computer Associates. Click here |
| Can you fix my personal computer? | We can help you configure your personal computer to connect to Loyola's network. |
We cannot perform hardware or software repairs on your personal computer. |
