Faculty and Staff Services
Policies and Guidelines - Client Services main charge is to troubleshoot and repair Loyola owned hardware and software desktop computer problems, as well at any peripheral devices. Here is a list of some specific user needs or questions and some guidelines we use when providing support.
| User request or question: |
What we can
do for you: |
What we cannot do: |
Can you answer a question about the operation of
my computer? |
We can attempt
to answer a specific question pertaining to the operation of your
computer or a program. |
We cannot give one on one training or provide instructional classes on the operation of your computer or program. |
| Can you install a program on my computer? | We can provide all Loyola owned computers with QWS, eTrust, and SPSS programs. | We cannot install other programs unless they are licensed and supplied by the department. |
| Can you safeguard my data? | We can take precautions to avoid data loss
during a repair. |
We cannot be responsible for data loss during
a repair. It is the responsibility of the user to have data backed
up. |
| What Windows systems do you support? | We can support Windows 98, Me, 2000 and XP. |
We cannot support Windows 95, NT and Linux. |
| What Macintosh systems do you support? | We can support Macintosh operating systems
9.0 and higher. |
We cannot support Macintosh operating systems older than ver. 9.0. |
| Can you fix my personal computer? | We can help you configure your personal computer
to connect to Loyola's network. |
We cannot perform hardware or software repairs
on your personal computer. |
| Can you help me support our departmental server? | We can support hardware issues on departmental
servers and mass storage devices. |
We cannot administer or perform software repairs
on departmental servers or mass storage devices. |
| Can you help me with a repair that someone else could not fix? | We can fully support Loyola owned computer
equipment when Client Services is given the opportunity to respond
first to the problem. |
We cannot support a Loyola owned equipment
hardware problem that has been worked on by someone else first,
whether it is in house or an outside resource. |
